FREQUENTLY ASKED QUESTIONS

Select services in our catalogue are delivered via on-ground assistance with our Field Care Representatives. In such cases, Yodda Visits are utilised.

For emergencies, we are available 24/7. For routine service requests, we are available Monday through Saturday, 9:30 AM to 6:30 PM.

You can reach us at info@yodda.com or WhatsApp us at +91 96997 66900.

Our plans come with a fixed number of Yodda Visits. In case your parents require more, Yodda Visits may be purchased at applicable rates ranging from INR 750 to INR 1,500. Applicable taxes extra.

Each Yodda Visit lasts up to 2 hours.

Yes, there is. We will give this number to your parents during their onboarding process.

We prioritize the security of your data through comprehensive, industry-leading measures designed to safeguard your information. Our commitment to maintaining the highest standards of data security ensures that your personal and financial details are protected with the utmost care and expertise.

The first 4 hours of an active emergency are complimentary. Once 4 hours have been exhausted, Yodda Visits may be utilised for further assistance.

Our annual plans include a 1-month free cancellation option and a 3-month pro-rated refund policy. Our biannual plans offer a 15-day free cancellation period and a 1-month pro-rated refund option.

The emergency fund is exclusively for use in urgent situations, ensuring prompt and efficient handling of emergencies. While there's no limit to the amount you can deposit, we suggest starting with a minimum of INR 50,000.

The expense fund is used for all routine service delivery, such as doctor appointments or grocery deliveries. While there's no limit to the amount you can deposit, we suggest starting with a minimum of INR 20,000.

We can arrange for a paid ambulance service to take your parents back home from the hospital.

No, our charges do not include taxes, payment processing charges, and bank conversion charges for foreign currency, if applicable.

Yes, please reach out to sales@yodda.net or call +91 96997 66900 to discuss your requirements!

We resolve an emergency once the elder is placed under professional care. Any further assistance there onwards is handled as a routine service request, such as for diagnostics or medicine deliveries.

No. You will receive a fresh set of inclusions when you renew or upgrade your plan while the older unused inclusions will no longer apply.

Yes, Yodda Visits may be utilised for assistance with hospital discharge procedures.

Our onboarding process is designed to collect essential information, from medical details to bill payment data, ensuring a seamless service for your plan. This thorough approach guarantees that every aspect is meticulously addressed and that your parents are comfortable and familiarised with our team.

In case of an emergency, we will cover the cost of a one-way ambulance for your parents up to INR 3,500. T&C apply.

Yes, we can help you find a caretaker. Get in touch with our team and let us know your requirement!

Each request we receive is unique, yet they are managed efficiently via curated standard operating procedures. Our team of professional staff collaborate with advanced backend technology and follow ISO-certified processes, ensuring high-quality and timely service is consistently delivered.