Payments, Refunds, Cancellations, and Suspensions

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Users understand that in order to access a comprehensive list of services and pricing, they must fill out an information form with the Company. Users must be above the age of 18 and must submit personal information about themselves and their family members, including but not limited to, names, mobile numbers, and geographical information. Users will be asked to verify their details through the use of a verification code.

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To obtain services from the Company, Users are required to pay the valid fees. This includes, but is not limited to, custom quotes provided by the Company, full subscription amounts for biannual or annual plans, or the amount for a one-time service. Prices quoted do not include applicable taxes and payment gateway charges.

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Users are classified as account holders once a payment has been received by the Company and the formal in-person onboarding has been completed. The formal onboarding procedure involves gathering information vital to service delivery, including medical details, emergency contacts, insurance & KYC information, etc. Failure to maintain up-to-date information or providing inaccurate information may lead to the termination of their accounts and/or services.

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Users may request a complete refund for an annual subscription amount for up to one month after the purchase and a pro-rata refund for up to three months after purchase. Refunds will be granted only to those Users who are subscribed to the Annual Comprehensive Plan. All refunds will be made through the original mode of payment. Any requests to cancel services after this duration will be honored; however, refunds will not be granted.

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Upon termination of the Company's services, any unused money that Users have in their expense and emergency account will be refunded to the bank account from which it was received.

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The Company does not share user personal information with third parties during the registration process. Once registration is complete and the User is an account holder with the Company, the Company may share relevant information with third parties to provide all requested services.

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To avail services from third-party organizations (apart from complimentary inclusions), amounts at actuals will be deducted from the expense or emergency fund. The Company strictly facilitates these transactions using their expense management systems and is not liable for the services rendered. These amounts are due immediately and are non-refundable unless refunded by the third-party provider. Invoices will be generated and available for view on the Yodda Entrust application. The Company does not use any money from the expense or emergency fund for gratuity. Users or their family members are responsible for ensuring their expense fund has a sufficient amount of funds at all times, failing which the Company has the right to terminate services, effective immediately. In the extraordinary event that the Company has paid a service provider on the Users’ behalf, the User must pay the Company back within 24 hours, failing which the Company has the right to terminate services, effective immediately.

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In the event that Users are traveling during the tenure of the plan, they reserve the option to suspend their plan, following approval from the Company. The suspension must last a minimum of 30 days and a maximum of 180 days. Only one suspension is permitted during the tenure of the plan.

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Plans

Complimentary Inclusions:

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The Company reserves the right to cancel or change the structure of all complimentary inclusions at their sole discretion and without prior notice. 

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All inclusions are capped at specific monetary values. If a user chooses to utilise a premium service provider and/or one of their own service providers, they will be liable to pay any difference in cost using their expense funds.

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The monetary values of each inclusion may vary between plans. For example, the 'Health Check-Up' on the 'Standard Plan' will be of differing value than that on the 'Comprehensive Plan'.

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A detailed list of each inclusion coverage may be provided upon written request by the User. 

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All ambulance services, including cardiac ambulances, are subject to availability. The Company will cover the cost of an ambulance only during active emergencies, under the following conditions:

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1. The User’s insurance does not cover the full cost.

2. The ambulance trip results in at least one night's hospital admittance.

3. The User has opted for a plan which includes complimentary ambulance services.

 

Furthermore, the Company will cover the cost for a one-way trip to the hospital only.

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Unused inclusions, including complimentary Yodda Visits, will not carry over to a user's plan once it has been renewed or upgraded. Users will get a fresh set of inclusions depending on those available with their most recent plan.

 

Paid Inclusions:

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The Company reserves the right to cancel or change the structure of all paid inclusions at their sole discretion and without any prior notice. 

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For those Users who are on the discontinued 'Emergency Only' plan, routine medical assistance can be availed via 'Medical Ad Hoc Assistance', which will be charged per hour or per service, whichever duration is shorter. 

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All Users, regardless of whether they are subscribed to a plan, can avail long-term nursing and caretaking services from the Company. These services are provided through third-party agencies; therefore, the nurses and caretakers are not employees of the Company, and all liability rests with the third-party. Such requests must be made for a minimum duration of 30 days and a 50% non-refundable deposit is required upfront before a search is initiated. 15 day placements will be granted only on an exceptional basis, and a 100% non-refundable deposit is required upfront before a search is initiated. Refunds will only be given in case of death, a serious change of condition, or Yodda's inability to find suitable profiles in a timely fashion. If a user opts for this service without an active subscription, they will not receive support for emergencies or other service requests.

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All Users on active subscriptions can avail companionship services from the Company. These services are provided by volunteers of the company; therefore, all risks are borne by the User, and the Company will not accept any liability for damages incurred during these interactions. Companionship services will be provided only upon request and will be charged per hour or per interaction, whichever duration is shorter.

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Users subscribed to either a 'Basic' or 'Standard' plan can avail services from the entire catalogue. However, depending on the number of 'Complimentary Services' included in their plan, service fees may apply. These fees will be charged per thirty minutes or per service, whichever duration is shorter.

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Yodda Visits:

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Yodda Visits may only be utilised in accordance with the plan a User is on. For example, those Users who are on the discontinued 'Emergency Plan' may only avail the Yodda Visits for services associated immediately after an active emergency.

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Yodda Visits have no monetary value. They cannot be exchanged for any other service, inclusion, or benefit, nor can they be redeemed for cash. 

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Yodda Visits are non-transferable between customers.

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Each Yodda Visit comprises up to 2 hours of service time from the time the service begins. 

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Non-utilised paid Yodda Visits will carry over to a subsequent plan availed with the Company. The value for such Yodda Visits cannot be refunded for cash in the event that the User terminates their tenure with the Company.

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Ambassador Program

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The Company reserves the right to cancel or change the terms of this program at their sole discretion and without prior notice.

 

The points and rewards will only be credited once a successful referral is made and once the referral confirms the referee. The Company reserves the right to retract any rewards given in the event that the referral chooses to cancel their plan within the refund period.

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Each reward has a validity of six months from the date of redemption. Extensions on these rewards will not be granted under any circumstance. 

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Users may only avail their rewards in line with the plan that they are on. For example, if a User has received a Yodda Visit whilst on the 'Emergency Plan', they will not be able to avail the Yodda Visit on a service that is not immediately associated with an emergency. 

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The Ambassador Program is only applicable for those who purchase a standard plan with Yodda. Points will not be allocated to those Users who refer others onto a custom plan. 

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Disclaimers & Liabilities

 

Services are provided as they are mentioned, as they are available, and within the geographical bounds in which the User has registered with the Company. The Company makes no guarantee on the reliability, timeliness, quality, or availability of services provided by them, or by a third-party organization. Risk of using the services lies with the user, to the maximum extent permitted under applicable law.

 

In the case of an emergency or critical service request, the Company will handle the request to their best efforts only. 

 

Yodda is not responsible for any damages, injuries, or death caused to Users. Users cannot hold Yodda, or any of its employees, responsible in the event of the afore mentioned.